Cafe Manager
Full Time • Garner
Benefits:
- Bonus based on performance
- Employee discounts
- Paid time off
Cafe Manager (FOH and BOH)
The Muse Coffee Company – Garner, NC Location
The Muse Coffee Company is seeking a hands-on, motivated Cafe Manager to lead daily café operations across both front-of-house and back-of-house. This role is responsible for team leadership, guest experience, food program execution, and maintaining strong operational standards.
This position works directly alongside the team during shifts while helping drive training, inventory management, and overall store performance.
Key Responsibilities
Leadership & Team Development
- Lead and support FOH and BOH team members during shifts
- Recruit, hire, onboard, and train staff
- Provide coaching, accountability, and ongoing development
- Maintain team records and support performance management
Store Operations & Guest Experience
- Oversee daily café operations and service flow
- Ensure high standards for hospitality, quality, and efficiency
- Collaborate with the management team to improve systems and procedures
Kitchen & Food Program Oversight
- Oversee all food prep, baking, and kitchen operations
- Ensure recipes, portioning, and food quality standards are followed
- Maintain food safety, cleanliness, and kitchen organization
- Support menu improvements and maintain recipe documentation
Inventory & Ordering
- Manage food inventory, product ordering, and bi-weekly counts
- Monitor waste and adjust prep and pars as needed
Financial & Administrative Duties
- Maintain accurate sales and banking records
- Track sales trends and identify opportunities for improvement
Marketing & Promotions
- Assist with in-store promotions, seasonal launches, and events
Qualifications
- Previous kitchen or food service leadership experience preferred
- Strong hospitality and guest service mindset
- Excellent organizational and communication skills
- Ability to multitask in a fast-paced environment
- Ability to train and hold team members accountable
- Flexible availability including mornings, evenings, and weekends
Schedule & Compensation
- Pay: $22.50/hour + tips (after training)
- Bonuses: Quarterly bonus eligibility after 90 days
- Hours: 35–40 hours per week
- Friday & Saturday availability required during first 90 days
- Must be able to work a mix of opening and closing shifts
- Occasional overtime may be required
Physical Requirements
- Ability to stand for extended periods
- Ability to lift and carry kitchen and café supplies
- Comfortable working in a fast-paced environment
**Minimum of 2 professional references will be requested**
Compensation: $22.50 per hour
We’re a team that shows up for each other, takes pride in great service, and enjoys what we do every day.
At The Muse, you’ll work in a fast-paced, people-first environment where connection matters just as much as coffee.
We hire for attitude, character, and a heart for people — coffee experience can be taught.